As we stand on the threshold of exponential growth, you as our franchisee business partner will be a part of our large SERRA family where our 5-Tier Support System will ensure mutual growth and success.

a) Personalised Support

• Dedicated assistance by the School Support Manager who is the contact point for day-to-day queries and will work with you for the set up and operations of your pre-school
• Guidance in your school design and renovation, incorporating best practices to build pre-schools of tomorrow
• Assistance in procuring materials such as equipment, furniture and fixtures along with standardised specifications
• Advice on installation, maintenance and upgradation of IT hardware, software and systems
• Supply of admission kit, student kit and forms, formats and templates to help establish systems and processes in your pre-school

b) Recruitment & Training

• SERRA Partner Orientation (SPO) to educate you on our philosophy, approach, curriculum, operational practices, staff hiring, IT system, finance, quality assurance, marketing and customer service
• Constant support in identifying and recruiting qualified staff
• Comprehensive teacher training program on curriculum, setting up the environment and documentation conducted at regular intervals

c) Marketing Guidance

• Guidance in marketing and promoting your pre-school with campaigns for launch and ongoing enrollment-building programs
• Access to professionally developed advertising, promotional, marketing and communication material including artworks and publicity material
• Advice on planning, implementation and reviewing the marketing plan
• Unique parental involvement initiatives and event plans resulting in healthy community relations and brand awareness

d) Academic Research & Development

• Cutting-edge, broad and balanced curriculum, which is continuously researched and updated
• Regular interactions with Academic, Research and Development teams
• Process manuals for morning assembly, outings, activities, celebrations, annual day, sports day, excursions and other events
• Continuous monitoring system to ensure quality

e) Systems and Quality Control

• Provide manuals, IT and administrative systems for running the pre-school
• Easy and simple reporting formats to ensure convenience

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